STCC Office of Facilities Management - SERVICE REQUESTS

Service requests are the mechanism by which you, the Campus Community, can let us know about Facilities related problems or issues in your area, or perhaps items you might have noticed on campus.  We rely on your observations and input as additional eyes and ears on campus, as the Facilities staff is just not large enough to visit all parts of the campus every day.   The primary focus and intent of the service request is to identify and correct developing maintenance and repair needs on campus, including the buildings interior, exterior, grounds, roadways, and parking areas.  In a larger sense, it represents the Departments pending work list or work backlog.  Major improvements or changes to campus facilities are not considered maintenance and as such are addressed through the annual capital plan.  Services requests submitted that fall into this category of work are placed on our capital work backlog, and are considered each year as the capital program is prepared and submitted for administrative and trustee approval.  Work of a significant nature should always be routed through Dean and/or VP for discussion and review during the capital program development process.

Emergency Requests:  For emergencies during normal working hours, please call the Facilities Service Desk at extension 4700. Our service desk is normally staffed Monday Friday from 7 a.m. to 4 p.m.  If you cannot reach us or the emergency occurs during off-hours, please contact Campus Police at extension 4220.  Online service requests are handled and processed as routine work requests.  If an emergency request is submitted online, we likely cannot respond in time to prevent an accident or continuing damage to College property. 

Routine Requests:  We provide service with STCC staff in the following areas:  Carpentry, Electrical, Heating & Cooling, Trades, Paint, Grounds, and Custodial Services (includes moving of manageable-sized items).  If you would like us to schedule a service request for you, click on the preloaded desktop icon for STCC Work Orders and you will be directed to the submittal page.  If you do not have an icon, please contact us and we will forward you the link.