Information Technology Help Desk
The Information Technology Help Desk provides computer-related support to the STCC community. Help is provided for problems related to email, internet access, lost passwords, Datatel, etc. All STCC owned hardware and software is also supported.
Please forward all IT-related questions and/or problems to the IT Help Desk, at helpdesk@stcc.edu, or phone x4016 or 755-4016 from off campus. We ask that callers contact the Help Desk, and not individual members of the IT staff.
Hours: 8:00am - 8:00pm
Phone: 755-4016 (x4016 on campus)
Email: helpdesk@stcc.edu
Help Desk tips
Did you know?
Fake pop-up messages convince many users to infect their computers by clicking “OK”?
A study by the Psychology Department of North Carolina State University found that almost two thirds of a study group clicked on fake pop-up warning messages without even reading them. The study results suggest that a familiarity with Windows dialogs have bred a degree of contempt and that users simply don't care what the boxes say anymore.
Stop and read the message. Simple grammatical and spelling errors should be a dead giveaway. Do the messages contain dire warnings about the health and security of your computer? Do they offer an easy, one-click “solution” to fix all of your problems? Don’t fall for it!
If possible, click the “X” in the upper right-hand corner of the window to close it, rather than any of the “buttons” it offers. Frequent pop-up messages offering to “fix” your computer may indicate the presence of “SpyWare” and should be reported to the Help Desk.
Don't open it - you don't know where it's been...
Without a doubt, the Number One method by which viruses, trojans, worms and "backdoor" programs are propagated is via e-mail attachments, and this is particularly true with computers running Microsoft Windows. More often than not, if you receive an attachment that you weren't expecting, or is from someone you don't know (and don't know why they're sending it), chances are that the attachment carries some variety of "malware" just waiting for you to set it loose by opening the attachment, particularly if the attachment has a filename extension of .exe, .pif, .scr or .vba (this is not a complete list, though). One of the favorite tricks of virus writers, et al, is to hide the virus in an attachment that, when run, produces a clever or entertaining animation on the screen that people like to forward on to all their friends without thinking.
So, in short: if you get an email attachment, unless you feel very confident about what it is, where it came from, and why it was sent to you - DON'T OPEN IT! At the very least, scan it with your anti-virus software to see if anything is lurking inside.
Please contact the IT Help Desk at
helpdesk@stcc.edu or 755-4016 if you have any questions.