Lost or Stolen Cards
If your card is lost or stolen contact the RamCard Office immediately so your card can be deactivated. Once your card is deactivated it cannot be reactivated. A new RamCard must then be obtained at the RamCard Office.
Lost/Stolen RamCards with Door Access
If your RamCard is lost or stolen and you have proximity door access on your card you must immediately contact Campus Police at 413-755-4220 so they can deactivate the door access function on the card. You must then immediately contact the RamCard Office so your card can be deactivated. If you have a separate mag stripe door access card that is lost or stolen you must immediately contact James Bean at 413-755-4506 so he can deactivate the door access on your card.
All monetary transactions on a lost/stolen RamCard will be the responsibility of the person to which the RamCard is originally issued up until the point at which the RamCard Office is notified of the card being lost/stolen. The RamCard Office is considered notified of a card being lost/stolen upon receipt of an email notifying of loss/theft from an STCC email account or by a cardholder giving notice in person with their valid state or government issued ID.
The Replacement Fee for lost, stolen or damaged cards is $10. A $10 Replacement Fee is also charged for new cards issued due to name changes and ID photo changes. The Replacement Fee must be paid via cash, check or money order. Credit/debit cards are not accepted for the Replacement Fee.
Replacement cards must be paid for in the Office of Student Accounts. The receipt must then be given to the RamCard Office before the new RamCard will be issued. A valid state or government ID must be presented at the time of RamCard replacement. For replacement cards only, we will accept an original social security card and birth certificate in lieu of a valid state or government issued ID provided we can visually identify you with the photo we have on file.
RamCard Office Location: Building 15, Garvey Hall South, Room 101, adjacent to the Registrar Office counter.