Schedule Last Updated:
12/7/2016 8:18:00 AM

Schedule information, including faculty assignment, building, room and class meeting time is subject to change.


STCC Course Schedule

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MKT-220 - CUSTOMER SERVICE & SALES SUPPORT  3 credits
This course will be focused on an in-depth study of the support of customer and sales functions. A focus on communication (both written and verbal), understanding customer types and fulfilling expectations, sales processes and mechanics, and ultimately sales presentations and preparation. Other topics will include the ethics surrounding sales, call center and other service delivery options, and diversity in the workplace.

Prerequisites: NONE

Corequisites: NONE