PC/Network Technician Certification Program:
CompTIA A+, Microsoft MTA: OS Essentials Certifications

ZAPL-007 PC/Network Technician Certification Program - (164 hours)
CompTIA A+, Microsoft MTA and CWTS Wireless Certifications

Fee: $3,175 includes all materials, textbooks, toolkit, and practice exams
Fee: $3,635 includes four exam vouchers

For more Information, please call the Workforce Development Office (413) 755-4225 or email workforcedevelopment@stcc.edu


Schedule for February 2016 - Click through for Printer Friendly Schedule




Total hours

IT Program Open House

January 12th, 2016  Tuesday

5:00pm, 2/303


Introduction to Operating Systems and Hardware

February 1, 3, 8, 10
February 13th, Saturday

5:00 - 9:00 p.m. (2/410)
8:00am – 12:00pm


Introduction to Networks:

February  17
February  20, Saturday

5:00 - 9:00 p.m. (2/303)
8:00am – 12:00pm


CWTS Wireless Certification

February 22, 24, 29 & March 2, 7, 9

5:00 - 9:00 p.m. (2/303)


Virtual Environments &
Ant-Virus & Spyware

March 10 (TH), 14, 16

5:00 - 9:00 p.m. (2/411)


Introduction to Linux

March 21

5:00 - 9:00 p.m. (2/411)



March 23, 24

5:00 - 9:00 p.m. (2/303)


MTA: Windows Server Certification

March 28, 30 & April 4, 6, 11, 13
April 9, & 16, Saturdays

5:00 - 9:00 p.m. (2/303)
8:00am – 12:00pm


A+ OS Technology

April 20

5:00 - 9:00 p.m.


CompTIA A+
PC/Networking Tech

April 21 (TH), 25, 27 &
May 2, 4, 9, 11, 16, 18, 23, 25

5:00 - 9:00 p.m. (2/410)


A+ Review  - Hardware,  OS & Networking

May 31 (T), June 1

5:00 - 9:00 p.m. (2/303)


Certification Exams

You will need to pass

  • 2 CompTIA A+ Certification Exams

  • 1 Microsoft MTA: Windows Server exam

  • 1 CWTS Wireless Certification Exam



Check out Our Free Retake Policy for IT Certification Programs

Free Information Sessions
Learn all about STCC IT Workforce Development Programs
Explore our Non-credit IT Programs with the Program Developer
Call 413 755-4225 for information



Program Description

Program Description   (Printer Friendly)

The PC/Network Technician Program at STCC involves 164 hours of hands-on instruction to prepare for the CompTIA A+ Service Technician, Certified Wireless Technology Specialist (CWTS), and Microsoft Technology Associate (MTA): Windows Operating Systems Essentials Certifications. The course material goes well beyond the scope of the certification exams and focuses on preparing the student to be successful as a PC/Network technician. The program covers all the material necessary to pass the CompTIA A+, CWTS and the Microsoft MTA certification exams.

Each student receives an extensive reference library and a PC tool kit to keep. The classes are held on weeknights and Saturdays.  An updated schedule of specific dates, classrooms and labs is maintained on STCC Workforce Development website.. The program is taught by professional instructors with thousands of hours of teaching experience who are CompTIA, Cisco, IBM, CWNP, CIW, and Microsoft Certified.  STCC has been offering A+ training since 1997 and has an 90-95% pass rate for students taking the A+ exams.

This is an intensive hands-on program designed to prepare candidates to take the CompTIA A+ Required Exams: CompTIA A+ Essentials, CompTIA A+ Practical Application and the Microsoft MTA: Windows 7 OS Essentials Certification Exam, and the Certified Wireless Technology Specialist Exam.

Each student will also receive access to comprehensive web-based program to complete extensive online videos, quizzes, and labs.  This will allow students continue their education outside the classroom.


  • Students need to have the desire to learn the material and continue learning after the course is completed
  • Basic Keyboarding and Mouse Skills are a plus

Get College Credit for IT Certifications
Credit for CISCO, CompTIA, and Microsoft Certification 
Contact the School of Business and Technology


Certification ExamsCompTIA A+ logo

CompTIA A+ Certification (Two Exams)

  • CompTIA A+ Essentials, exam code 220-801 and

  • CompTIA A+ Practical Application, exam code 220-802


Microsoft MTA: Windows OS Essentials Certification (One Exam)

  • Exam 98-365: Microsoft MTA: Windows Server Administration Fundamentals Exam
 CWTS Logo

CWTS Certified Wireless Technology Specialist

  • Exam: PW0-071 CWTS Certification Exam


Course Module Descriptions

Program Description (Printer Friendly)

Modules denoted by an * are available as Separate Open Enrollment Workshops

Computer Hardware and Operating Systems Fundamentals (20 hours)

This introductory module covers the fundamentals of PC hardware, and operating systems. The following topics are covered: PC hardware, booting the computer, hard disk management, drives, subdirectories (folders), structures, file management, batch files, executing programs, memory management (16-bit and 32-bit Operating Systems). We utilize all the major PC Operating Systems from DOS to Windows XP to explore these topics to prepare you for the rest of the course and your career in the field.

Introduction to Local Area Networks: For the Beginner (8 hours)*

Students will explore networking fundamentals; demystify how network transmissions travel from one PC to another over a network, or from one network to another network. We will explore how Hubs, Switches, and Routers work in relationship to the OSI model. In exploring this technology and the OSI model we will gain a basic understanding of Collision Domains, Broadcast Domains, VLANS, and Firewalls. The course will concentrate on current industry technology such as Ethernet Wireless Networks and Telephony. Students will also install a wireless network in the computer lab and then learn how to secure it using encryption.

TCP/IP Networking Essentials (8 hours)*

This module will explore the TCP/IP protocol suite through an understanding of how the OSI model works. We will explore the interaction of network communications as it relates to the different layers of the model. In covering the TCP/IP suite we will discuss client IP configurations including: IP Addresses, Subnet Masks, Default Gateways, DNS servers and how DHCP is used to dynamically supply these settings. Students will also learn how DNS works in resolving Domain names to IP addresses, and how Website URL’s and IP addresses are linked in the global DNS directory system. Student’s will also learn how to dissect an IP address and subnet mask to quickly determine the host device's Network address, Broadcast address, and the valid range of addresses in it’s network.  With this knowledge, we will explore how to troubleshoot IP networks configured into organizational VLANs.

Essentials for CWTS Wireless Certification (24 hours)

The CWTS™ (Certified Wireless Technology Specialist) Certification is the latest certification from the CWNP Program. CWTS is an entry-level enterprise WLAN certification, and is the first high-stakes certification geared specifically towards both WLAN sales and support staff for the Enterprise WLAN industry. 

CWTS was created in response to a strong market demand for professionals who are required to be proficient in a variety of basic wireless technologies. The vast numbers of system and network administrators whose responsibilities now include some work with wireless as well as wired networks require basic familiarity with terms, concepts, tools, and technologies.

Topics in this module include: Wi-Fi Technology, IEEE & WiFI Standards, Hardware and Software, Radio Frequency (RF) Fundamentals, Site Surveying and Installation, Application, Support, and Troubleshooting.
Please Click through for more detailed information on this module

Microsoft Technology Associate (MTA) Server Administration Fundamentals Certification (32 hours)

This module will prepare students to take and pass the Microsoft Server Administration Fundamentals Certification. This course covers the core concepts and technologies you need to administer a Windows Server OS. Administering a Windows operating system (OS) can be a difficult topic to grasp, particularly if you are new to the field of IT. This course serves as an approachable introduction to understanding how to install a server, the various roles of a server, and how server performance and maintenance impacts a network.
 Please Click through for more detailed information on this module

A+ Operating System Certification Prep (4 hours)

This module is designed to cover those CompTIA Certification Operating System topics which were not covered in the MTA: Windows 7 OS Essentials course material, such as 9X, 2000, XP, Vista and their utilization in today’s work environment.

Introduction to Virtual Environments & LINUX (8 hours)

This module will introduce the student to the world of UNIX/Linux which is gaining in popularity in the area on E-Commerce and web hosting. Students will learn to install and navigate through Linux to become familiar with its look and feel. CompTIA does not presently test on any UNIX/Linux objectives, but it is important that students who complete our program have at least a minimal exposure to this OS environment.

PC/Network Protection: Spyware & Viruses (8 hours)

This workshop gives users an overview of the security risks to their PCs and networks, and explores the available countermeasures. Virtually every PC is at risk if they have Internet connectivity, especially in the context of always being on through broadband access services (such as cable and DSL modems), as well as the traditional dial-up.

Major topics will include: malicious software i.e.; Viruses, Spyware, Pop-ups and E-mail Spam and what to do to prevent these attacks. In addition, participants will learn about child protection software and how to develop a policy for personal and small office home office (SOHO) systems.

CompTIA A+  PC/Network Technologies (44 hours)

This module is designed to prepare students for the CompTIA A+ (800 series) exams  by introducing the students to basic computer hardware components and the proper handling of equipment while installing, upgrading, diagnosing, and repairing both PC hardware and software configurations.  Students will use a selection of tools to complete instructor-guided labs to learn the proper techniques. Some of the topics covered include:  CPUs, I/O bus architectures, memory, interfaces, ports, hardware and software interrupts, common troubleshooting procedures, and Field Replaceable Units (FRUs). Student’s will learn how disassemble and reassemble PC Hardware, as well as install new components such as Hard Drives, RAM, Sound Cards, and assorted other components. Students will learn to utilize the Internet to gather the latest information and Device Drivers.  Extensive hands-on, instructor-led labs utilizing some of the latest technology will be presented to demonstrate and teach the proper techniques in computer maintenance and advanced troubleshooting.

CompTIA A+, Microsoft MTA, CWTS Certification Exam Review (8 hours)

These sessions are designed to prepare the student for the CompTIA A+, CWTS, and Windows MTA certification exams. The seminars include a review of the material covered in the previous sessions with a focus on the areas emphasized on the tests. These instructor-led seminars will include ample lab time to allow each participant to focus on areas in which he/she needs help, coverage of test-taking tips and strategies, and computer-based practice tests similar to the actual certification examinations.

CompTIA A+, CWTS, and MTA Certification Exams

Each student in the program will be registered to take two CompTIA A+ Certification exams, one CWTS exam, and one Microsoft MTA certification exam. The price of one complete set of three (4) exam vouchers may be included in the program fee or paid for at the time of the exam. If the student fails to pass any certification exam, he/she would be responsible for paying the fee(s) to retest.

Modules denoted by an * are available as Separate Open Enrollment Workshops


James Beane
Program Developer and Lead Instructor

Springfield Technical Community College - Workforce Development
Director of Program Development and Professional Services
Phone: (413) 755-4506
Email: beane@stcc.edu

Industry Certifications
Cisco Certified CCENT, CCNA, CCDA
CompTIA Certified A+, Network+, i-Net+, e-Biz+, Server+
Microsoft Certified MCDST, MCP, MTA (OS & Networking)
Certified Internet Webmaster (CIW) Professional/Instructor
IBM Certified Professional iSeries 400
Certified Wireless Technology Specialist (CWTS)

Registration and Fee Information

Schedule for February 2016

Program Description  (Printer Friendly)

  • Fee: $3,175.- Includes training, comprehensive reference library, tool kit, practice exams.

  • Fee: $3,635 - Includes training, library, practice exams, tool kit, practice exams, and one set of 4 exam vouchers.

  • This is an all-inclusive fee and includes all required textbooks, practice exams, and a student tool kit.

  • The test vouchers for the four required exams for certification may be purchased with the class or at the completion of the class.

    • Two CompTIA A+ exams

    • One Microsoft MTA Windows 7 OS Essentials  exam

    • One CWTS Wireless Certification Exam

If you have any questions about Registration & Costs please contact the STCC Workforce Development office at (413) 755-4225.

If you have any questions about the course content please contact Jim Beane at 413) 755-4506 or email beane@stcc.edu 

Financing Your Training Needs
Loan Programs for Your Education

Refund Schedule:  100% of program fee, less a $50 administrative charge, for withdrawal completed at least one week prior to Kick-off Class Date. No refund is available after that date.


Suggested Enrollment Process

To Enroll Online:

  1.  Click: ‘On Line Registration’ on the left side of this webpage.

  2. Click on Search and Register for Workforce Development Classes

  3. Type in ‘PC’ and hit 'Submit"

  4. Carefully click the SELECT box for the course that you want to take (ZAPL-007). There may be several choices so make sure you select the right course and dates

  5. Enter in your personal and credit card information. Your receipt will be immediately emailed to you. It should have the Building and Classroom for the course.

    • If it does not, check with our office at 755 4225 a few weeks prior to the class to confirm the room numbers.

To Enroll in Person:

Go to STCC Building 16, Garvey Hall Room 131 to register for the course or call 755 4225



Industry & Government Support for CompTIA Certifications

The demand for skilled network support professionals continues to grow, and CompTIA Network+ is a valuable credential to help start or enhance a networking career. In fact, many IT certifications integrate CompTIA Network+ into their curriculums. Microsoft added CompTIA Network+ into their Microsoft Certified Systems Administrator (MCSA) program, and other corporations such as Cisco, Novell, HP, Lotus and 3Com also recognize CompTIA Network+ as part of their certification tracks.

  • CompTIA Network+® and the US Department of Defense
    In 2004, the US Department of Defense (DoD) established Directive 8570.1: Information Assurance Training, Certification and Workforce Management. It requires that all DoD Information Assurance technicians and managers are trained and certified.

  • Many government agencies and contractors have found that requiring certification increases employee retention and productivity and keeps employees up-to-date on current technologies.

Government agencies and contractors that currently employ CompTIA-certified professionals include:

U.S. State Department FBI
American Embassy FAA
BAE Systems Booz Allen Hamilton
General Dynamics Northrop Grumman

DOD Directive 8570.1Approved for DOD Information Assurance Directive 8570.1

The U.S. Department of Defense recognizes CompTIA certifications in its technical and management tracks for information assurance technicians and managers under DoD Directive 8570.1M. CompTIA certifications are also part of the State Department Skills Incentive Program (SIP). How CompTIA Certifications Fit into DoD 8570.1M


IAT Level I

IAT Level II


CompTIA A+
CompTIA Network+
CompTIA Security+
CISSP  (or Associate)

IAM Level I

IAM Level II


CompTIA Security+
CISSP  (or Associate)
CISSP  (or Associate)




CISSP  (or Associate)
CISSP  (or Associate)

For more information on CompTIA certifications and what they mean for government agencies and contractors, download these resources:


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