Conflict Happens-Every Employee's Guide to Resolving Workplace Problems


ZMNG-116 Conflict Happens-Every Employee's Guide to Resolving Workplace ProblemsEANE Logo
Fee: $225

 

 

STCC is very pleased to join with the Employers Association of the NorthEast (EANE) to offer this workshop designed for both large and small companies.  EANE members should inquire about special discounts.

 

Course Description

Workplace conflicts haunts organizations every day - it leads to lost productivity, diminished morale and decreased performance, and it is very expensive. It will have a negative effect on your organization's bottom line through increased employee absenteeism, decreased job performance and poor customer service. Most employees do not know they are responsible for resolving their own conflicts. This workshop will help employees master skills to successfully resolve conflict situations and avoid future ones.

Learning Objectives

  • Recognize the negative impact conflict has on them, their organizations and others

  • Recognize that they have a responsibility to resolve conflicts when they occur

  • Learn and practice essential communication skills

  • Practice active listening, clarity, and assertiveness skills to influence others

  • Understand the causes of conflict

  • Learn and practice a C.A.L.M. approach to conflict resolution


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