Assertive Communication

ZMNG-310 Assertive Communication (6.5 hours)EANE Logo
Fee: $225



Learning Objectives

  • Know and measure your own assertiveness quotient

  • Develop the ability to see the distinctions between assertive, aggressive and passive behavior

  • Identify how assertiveness can be lost through the use of language and non-verbals

  • Learn how to express feelings and make requests in a safe assertive manner

  • Discover when it's appropriate not to be assertive

  • Apply and practice your assertive behavior skills in a variety of on-the-job and real-life situations


  • Assertiveness

  • Giving Feedback

  • Trust & Respect