"Be our Guest" Customer Service Fundamentals



ZMNG-321 "Be our Guest" Customer Service Fundamentals (6.5 hours)EANE Logo
Fee: $245
Wednesday, October 9, 8:30am - 4:30pm

Learning Objectives

  • Explore what it takes to treat every customer as a welcomed guest

  • Evaluate the Four Moments of Truth in service experience with customers

  • Apply service behaviors to provide "Moments of Mastery"

  • Apply the Five Be Our Guest Standards to customer case studies

  • Practice the art of receiving guests

  • Apply magic words and phrases to differentiate your service

  • Understand the impact of your attitude to create service excellence experience

  • Identify special personal action steps to promote Be Our Guest

  • Service Excellence

Competencies

  • Approachability
  • Communication

  • Customer Focus

  • Listening