Master PC\Network Helpdesk
Technician Certification

ZNET-030 Master PC\Network Helpdesk Technician Certification (356 hours)
CompTIA Academy  LogoCompTIA A+ & Network+ , Microsoft MTA OS Fundamentals, CWTS Wireless Certifications
& Microsoft Office 2013 Word & Excel Core Certification
Fee: $5,125 which includes all materials and one set of exam vouchers

Financing Your Training Needs
Loan Programs for Your Education

Get College Credit for IT Certifications
Credit for CISCO, CompTIA, and Microsoft Certification 
Contact the School of Business and Technology

Questions about Registration & Price please contact
The Workforce Development Office (413) 755-4225 or email

If you have any questions about the course content please contact
Jim Beane at (413) 755-4506 or email 

Free Information Sessions
Learn all about STCC IT Workforce Development Programs
Explore our Non-credit IT Programs with the Program Developer
Call 413 755-4225 for information

Program Description6+

Printer Friendly Version of Program - PDF File

This Comprehensive program at STCC involves 356 hours of hands-on instruction to prepare students to work in the demanding and exciting field of IT Desktop & Network Support. This program is designed to prepare students to work in the field and includes modules that prepare you for an array of IT certifications including: CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) OS Essentials, Certified Wireless Technology Specialist (CWTS), Microsoft User Specialist Certification in Word & Excel . The program covers all the material necessary to pass the CompTIA A+, CompTIA Network+, CWTS, Microsoft MTA and Microsoft User Specialist certification exams.

Program module Topics include:

  • CompTIA A+ Essentials Certification Exam

  • CompTIA A+ Practical Certification Exam

  • Microsoft Technology Associate (MTA) - Windows Server Administration Fundamentals Exam

  • CompTIA Network+ Certification Exam

  • Certified Wireless Technology Specialist (CWTS) Certification Exam

  • Microsoft Office Specialist - Word 2013 Core Certification Exam

  • Microsoft Office Specialist - Excel 2013 Core Certification Exam

  • Microsoft Office PowerPoint

  • Basic Math Skills Review

  • Technical Writing Fundamentals

  • Resume Writing

The course material goes well beyond the scope of the certification exams and focuses on preparing the student to be successful as a PC/Network technician. This program also contains modules to enhance the student’s technical writing skills and math skills. The program also contains modules to help students develop resumes and interviewing skills. Each student receives an extensive reference library and tool kit to keep.

The classes are held during the day on Tuesdays, Thursdays, and Fridays with 21 hours per week. The program is taught by professional instructors with thousands of hours of teaching experience who are CompTIA, Cisco, IBM, CWNP, CIW, and Microsoft Certified.


  • High school Degree or HiSET\GED

  • Basic Keyboard and Mouse skills


Module Descriptions

CompTIA A+ CertificationCompTIA A+ Logo

This is an intensive hands-on program designed to prepare candidates to take the CompTIA A+ Required Exams: CompTIA A+ Essentials, CompTIA A+ Practical Application certification exams. The material is delivered with a series of lectures and hands-on labs. The material goes well beyond the material covered by the certification exams, the material has been designed to prepare students to work in the field as a PC\Network Help desk technician by IT professionals who have years on field and teaching experience.


CompTIA Network+ CertificationCompTIA Network+ Logo

CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician's ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking hardware, protocols and services. Many corporations and organizations recommend or require the CompTIA Network+ certification for their IT employees. As the demand for skilled network support professionals grows, CompTIA Network+ is quickly becoming the standard for networking competency.
Please Click through for more detailed information on this module


Microsoft Technology Associate (MTA) Server Administration Fundamentals Certification

This module will prepare students to take and pass the Microsoft Server Administration Fundamentals Certification. This course covers the core concepts and technologies you need to administer a Windows Server OS. Administering a Windows operating system (OS) can be a difficult topic to grasp, particularly if you are new to the field of IT. This course serves as an approachable introduction to understanding how to install a server, the various roles of a server, and how server performance and maintenance impacts a network. 
Please Click through for more detailed information on this module


Certified Wireless Technology Specialist (CWTS) CertificationCWTS Logo

The CWTS™ (Certified Wireless Technology Specialist) Certification is the latest certification from the CWNP Program.  CWTS is an entry-level enterprise WLAN certification, and a recommended pre-requisite for the CWNA certification. The CWTS certification is the first high-stakes certification geared specifically towards both WLAN sales and support staff for the Enterprise WLAN industry.  The CWTS Certification verifies sales and support staffs are specialists in WLAN technology and have all the fundamental knowledge, tools and terminology necessary to be successful in the growing Enterprise WLAN industry.

CWTS was created in response to a strong market demand for professionals who are required to be proficient in a variety of basic wireless technologies. The vast numbers of system and network administrators whose responsibilities now include some work with wireless as well as wired networks require basic familiarity with terms, concepts, tools, and technologies.


Microsoft Office Specialist (MOS) Core Level Certification

A Microsoft Office Specialist (MOS) certification helps validate proficiency in using Microsoft Office 2013 and meets the demand for the most up-to-date skills on the latest Microsoft technologies. Candidates who pass a certification exam show that they can meet globally recognized performance standards. Candidates must pass one certification exam in order to earn a MOS certification in that application.

The Core-level Microsoft Office Word & Excel User should be able to navigate Microsoft Office Word & Excel software at the feature and functionality level. They should be familiar with and know how to use at least 80% of the features and capabilities of Microsoft Office Word & Excel . The core-level user should be able to create and edit professional-looking documents and spreadsheets for a variety of purposes and situations.  Students will also be exposed to the Microsoft PowerPoint Presentation software. 


Technical Writing Fundamentals

This 20 hour module is designed to enhance the participant’s skills in technical writing. The program emphasizes the methods involved in detailed reports and instructions. Special emphasis has been placed on the factors that an IT Desktop Support Technician might face interacting with helpdesk software packages in the field.


Basic Math Skills Review

This 20 hour module is designed to review basic math skills used every day while working a business environment. Some of the topics include: Addition, Subtraction, Multiplication, Division, and order of operations, basic algebra and other mathematical functions commonly used in Excel.


Resume Writing & Interview Skills Workshop

This Workshop is designed to help each student develop an industry appropriate resume to help with their job search. The program is also discuss how to act and react in an interview environment.  As the student develops a resume with one of resume experts,  students are strongly encouraged to sit down with the lead instructor to help identify the content which should be highlighted in their resume.

Unemployment Benefits

This program is both Section 30 and ITA approved

Section 30 Benefits

Section 30 of the Massachusetts Unemployment Insurance Law allows DUA to waive an active work search if you meet certain eligibility requirements.  This means that you can continue to collect UI benefits while in full-time approved training. Under certain circumstances, you may be eligible for up to an additional 26 weeks of UI benefits while you are attending full-time training.

You may be eligible for approved training if you:

  • Are permanently separated from your previous employer

  • Are unlikely to obtain suitable employment based on your current skill level

  • Need training to become re-employed

Remember to select the training program that is best for you and that will help you find employment in your new occupation. DUA does not pay for training.

Section 30 Requirements

Claimants must meet eligibility and training requirements.

Section 30 Regulations

Massachusetts General Law (M.G.L.) 151A Section 30(c) and 430 Code of Massachusetts Regulations (CMR) 9.00 allows claimants to receive unemployment insurance (UI) benefits while enrolled in approved training.

Individual Training Account (ITA) - Funding

What is an Individual Training Account (ITA)?

An Individual Training Account (ITA) is an account set up on behalf of an adult or dislocated worker to pay for training services. The purpose of the ITA is to give program participants maximum choice in selecting a training program.

One-Stop Career Centers determine the dollar amount limits, time limits, and other requirements for use of ITA accounts.
If you are approved for an ITA account, you must choose your training services from the statewide list of ITA-approved programs. A One-Stop Career Center employment counselor will give you information to help you make an informed choice about how to spend your ITA funds.

You can use the Department of Workforce Development's Online Services Training Course Search to find ITA-approved training programs that meet your needs. Select "ITA" from the Approved Course Type drop-down box to find ITA-approved programs.

How do I apply?

To apply for the Adult and Dislocated Worker Program and for Individual Training Account (ITA) funds, visit your One-Stop Career Center, or call the Division of Career Services at 617-626-5300.

To find the Career Center nearest you, see Find a Career Center Near You on the Department of Workforce Development web site.  For more information about One-Stop Career Centers in Massachusetts, see One-Stop Career Centers.

Registration and Fee Information

Printer Friendly Version of Program - PDF File

  • Fee: $5,125 - Includes training, library, practice exams, tool kit, practice exams, and one set of exam vouchers.

  • This is an all-inclusive fee and includes all required textbooks, practice exams, and a student tool kit.

  • The following test vouchers are included  with the completion of the class. (They are non-transferrable)

    • CompTIA A+ Essentials Certification Exam

    • CompTIA A+ Practical Certification Exam

    • Microsoft Technology Associate (MTA) - OS Fundamentals Certification Exam 

    • CompTIA Network+ Certification Exam

    • Certified Wireless Technology Specialist (CWTS) Certification Exam

    • Microsoft Office Specialist - Word 2013 Core Certification Exam

    • Microsoft Office Specialist - Excel 2013 Core Certification Exam

For more Information about registering, please call the Workforce Development Office (413) 755-4225 or email

If you have any questions about the course content please contact
Jim Beane at (413) 755-4506 or email 

Financing Your Training Needs
Loan Programs for Your Education


Suggested Enrollment Process

To Enroll Online:

  1.  Click: ‘On Line Registration’ on the left side of this webpage.

  2. Click on Search and Register for Workforce Development Classes

  3. Type in ‘Master’ and hit 'Submit"

  4. Carefully click the SELECT box for the course that you want to take (ZNET-030). There may be several choices so make sure you select the right course and dates

  5. Enter in your credit card information. Your receipt will be immediately emailed to you. It should have the Building and Classroom for the course.

    • If it does not, check with our office at 755 4225 a few weeks prior to the class to confirm the room numbers.

To Enroll in Person:

Go to STCC Building 15, Room 104 to register for the course or call 755 4225



Refund Policy

Refund Schedule:  100% of program fee, less a $50 administrative charge, for withdrawal completed at least one week prior to Kick-off Class Date. No refund is available after that date.