Technical Specialist, Enterprise Applications

Job Description

Reporting to the Senior Director of Enterprise Applications, we are seeking a versatile and motivated Technical Specialist with experience developing, securing and supporting a mix of enterprise applications. Duties include the technical support and related security of campus systems such as: Document Management/Imaging, Dynamic Forms, Portal, Websites, Ellucian Colleague and other enterprise applications. Technical expertise with enterprise applications, web applications, reporting tools, extracts, interfaces, development, security and documentation is required.

The Technical Specialist is responsible for identifying systems-related fixes, enhancements and initiatives to better the automated workflow at STCC. Working closely with functional specialists and managers, the Technical Specialist leads changes to assigned Enterprise Applications in accordance with STCC IT protocols.  This position also provides technical support, and when necessary, functional support to the college's Webmaster and applications staff including any needed assistance after normal business hours.

Job Responsibilities

Job responsibilities include, but are not limited to:

  • Lead implementation efforts in support of Springfield Technical Community College's commitment to Electronic Content Management (Image Now, Dynamic Forms), STCCNet intranet Portal, and STCC's Ellucian Colleague integrated ERP. Also provide technical assistance to the college's Webmaster and website via its Content Management System (Terminalfour). Deploy and/or support other systems projects as assigned.
  • Consult with college staff to analyze and understand user needs, objectives, desired features, and input/ output requirements. Provide end-user instruction and support to resolve application issues. Provide resolution to support issues, and responsible for escalation procedures while retaining ownership of the issues. Manage Service Requests using STCC's designated service management tool. 
  • Write user documentation for new applications. Develop training materials and provide training to new users. Guide users in the implementation of business processes. Provide detailed business requirements specification for developers, process definition outlines and flows, maintain and update application specific process documentation and end user training documentation.
  • Understand the component architecture and underlying functionality of all supported applications including the data (table structures) and key touch points between modules.
  • Partner with website and intranet content owners to support the building and maintenance of their pages.  Liaise with assigned college department heads to best understand their systems needs and opportunities. Analyze needs and translate them into a development plan that meets user expectations.
  • Effectively partner with, engage, and manage assigned vendor resources on an ongoing basis.
  • Good verbal and written skills and the ability to build relationships that will foster respect, trust and confidence with internal and external clients.
  • Performs special projects and related responsibilities as initiated and requested.

See "THE MASSACHUSETTS BOARD OF HIGHER EDUCATION MASSACHUSETTS COMMUNITY COLLEGE CLASSIFICATION SPECIFICIATION" for additional job duties.

Requirements

  • Bachelor's degree required.
  • 5 years' experience supporting Higher Ed applications such as Document Management systems, ERP/SIS, Portals, or Website/Content Management Systems.  Experience with Ellucian Colleague, ImageNow, or Terminalfour CMS is a plus.
  • Experience administering cloud-based applications is a plus. 
  • Demonstrated experience performing business analysis of automated systems and developing the associated change management workflow.
  • Must have working knowledge of reporting and query tools (Business Objects a plus)
  • Ability to analyze and solve complex problems, provide documentation, guidance, and instruction to users at all levels.
  • Experience organizing functional webpages for internal and external audiences is a plus.
  • Must possess excellent oral and written communication skills. Must be a self-starter, highly organized and detail-oriented.

Additional Information

SALARY: $60,000 - $80,000 (MCCC Professional)

BENEFITS: Yes

GRANT FUNDED: No

WORK SCHEDULE: M-F (37.5 hrs.)

CLOSING DATE: November 22, 2021, or Open Until Filled 

COVID VACCINATION REQUIREMENT

Candidates for employment should be aware that all STCC students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status and details regarding how to fulfill vaccine documentation requirements will be shared during the hire and onboarding process.

INFORMATION AWARENESS SECURITY TRAINING

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions

APPLICATION INSTRUCTIONS

All internal applicants must apply online at www.stcc.edu/about-stcc/employment by submitting a cover letter**, resume and three (3) professional **Cover letter must demonstrate how your education and experience qualifies you for this position.

PRE-EMPLOYMENT DETAILS

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY

The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.

EQUAL OPPORTUNITY STATEMENT

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.