PC/Network Technician Certification Program

CompTIA A+, CWTS Wireless and Microsoft MTA Networking & OS Certifications

ZAPL-007 PC/Network Technician Certification Program - (168 hours)
CompTIA A+, Microsoft MTA: Networking & OS Fundamentals, and CWTS Wireless Certifications

Fee: $3,799 - Includes training materials, comprehensive reference library, tool kit, practice exams

Free Information Sessions
Learn all about STCC IT Workforce Training Programs
Explore our Non-credit IT Programs with the Program Developer
Call 413-755-4225 for Information


Certification Exams

Comptia APlus LogoCompTIA A+ Certification (Two Exams)

  • CompTIA A+ 220-901 Exam and
  • CompTIA A+ 220-902 Exam

Microsoft Technology Associate LogoMicrosoft MTA Networking Fundamentals (Two Exams)

  • MTA Networking Fundamentals Exam 98-366
  • MTA Operating Systems Exam 98-365

CWNP Certified Wireless Technology Specialist (CWTS)

  • Exam PW0-071 CWTS Certification Exam


Fall 2018 Schedule

Mondays & Wednesdays (unless noted)
Time/LocationTotal hours
Open House
Visit with the Developer
August 29th , Wednesday 5:00pm, 2/411  
Introduction to Operating Systems and Hardware September 10, 12, 17, 19 5:00 - 9:00 p.m. (2/410) 16
Introduction to LANs September 24, 26 5:00 - 9:00 p.m. (2/411) 8
CWTS Wireless Certification Oct 1, 3, 10, 15, 17, 22 5:00 - 9:00 p.m. (2/411) 24
Microsoft MTA
Networking Fundamentals
October 24, 29, 31, November 5, 7, 14, 19 5:00 - 9:00 p.m. (2/411) 28
TCP/IP November 26, 28 5:00 - 9:00 p.m. (2/411) 8
Microsoft MTA
Operating Systems Fundamentals
December 3, 5, 10, 12, 13 (TH), 17, 19 5:00 - 9:00 p.m. (2/411) 28
VMWare and Unix January 7, 9, 14 5:00 - 9:00 p.m. (2/411) 12
CompTIA A+ Hardware
901 exam
January 16, 23, 28, 30, February 4, 6, 11 5:00 - 9:00 p.m. (2/411) 28
CompTIA A+ operating Systems – Exam 902 February 13, 20, 25, 27 5:00 - 9:00 p.m. (2/411) 20
Certification Exams
  • 2 CompTIA A+ Certification Exams
  • 1 CWTS Wireless Certification Exam
  • 1 MTA Networking Certification Exam
  • 1 MTA Windows 10 Certification Exam

A+ Fall 2018 Schedule - September 2018 - February 2019 (Printer Friendly)


  • None
  • Students need to have the desire to learn the material and continue learning after the course is completed
  • Basic Keyboarding and Mouse Skills are a plus

Program Description

A+ Program and Schedule (Printer Friendly)

The PC/Network Technician Program at STCC involves 164 hours of lectures and hands-on instruction to prepare for four IT Industry Certifications: the CompTIA A+ Service Technician, Certified Wireless Technology Specialist (CWTS), Microsoft MTA Networking Fundamentals and MTA Operating Systems Certifications. The course material goes well beyond the scope of the certification exams and focuses on preparing the student to be successful as PC/Network technicians. The program covers all the material necessary to pass the CompTIA A+, CWTS and the Microsoft Technology Associate (MTA) Certifications.

Each student receives an extensive reference library and PC tool kit to keep.The classes are held on weeknights and an occasional Saturday. An updated schedule of specific dates, classrooms and labs is maintained on the STCC Workforce Development website. The program is taught by professional instructors with thousands of hours of teaching experience who are CompTIA, Cisco, IBM, CWNP, CIW, and Microsoft Certified. STCC has been offering A+ training since 1997 and has a 90-95% pass rate for students taking the A+ exams.

This is an intensive hands-on program designed to prepare candidates to take the required CompTIA A+ Exams: CompTIA A+ 901 and 902 exams, Microsoft MTA Networking & Operating Systems Fundamentals Exam, and the CWNP Certified Wireless Technology Specialist CWTS Exam.

Course Module Descriptions

Modules denoted by an * are available as standalone programs.

Computer Hardware and Operating Systems Fundamentals (16 hours)

This introductory module covers the fundamentals of PC hardware, and operating systems. The following topics are covered: PC hardware, booting the computer, hard disk management, drives, subdirectories (folders), structures, file management, batch files, executing programs, memory management (16-bit/32-bit  and 64-bit Operating Systems).

Introduction to LANs (8 hours) *

Students will explore networking fundamentals; to demystify how network transmissions travel from one PC to another over a network, or from one network to another network. We will explore how Hubs, Switches, and Routers work in relationship to the OSI model. In exploring this technology and the OSI model students will gain a basic understanding of Collision Domains, Broadcast Domains, VLANS, and Firewalls. The course will concentrate on current industry technology such as Ethernet & Wireless Networks and Telephony.

TCP/IP Networking Essentials (8 hours) *

This module will explore the TCP/IP protocol suite through an understanding of how the OSI model works. We will explore the interaction of network communications as it relates to the different layers of the model. In covering the TCP/IP suite we will discuss client IP configurations including: IP Addresses, Subnet Masks, Default Gateways, DNS servers and how DHCP is used to dynamically supply these settings. Students will also learn how DNS works in resolving Domain names to IP addresses, and how Website URL’s and IP addresses are linked in the global DNS directory system. Student’s will also learn how to dissect an IP address and subnet mask to quickly determine the host device's Network address, Broadcast address, and the valid range of addresses in its network. With this knowledge, we will explore how to troubleshoot IP networks configured into organizational VLANs.

Essentials for CWTS Wireless Certification (24 hours) *

The CWTS™ (Certified Wireless Technology Specialist) Certification is the latest certification from the CWNP Program. CWTS is an entry-level enterprise WLAN certification, and is the first high-stakes certification geared specifically towards both WLAN sales and support staff for the Enterprise WLAN industry. The CWTS Certification verifies sales and support staffs are specialists in WLAN technology and have all the fundamental knowledge, tools and terminology necessary to be successful in the exciting and rapidly growing Enterprise WLAN industry.

CWTS was created in response to a strong market demand for professionals who are required to be proficient in a variety of basic wireless technologies. The vast numbers of system and network administrators whose responsibilities now include some work with wireless as well as wired networks require basic familiarity with terms, concepts, tools, and technologies. Topics in this module include: Wi-Fi Technology, IEEE & WiFI Standards, Hardware and Software, Radio Frequency (RF) Fundamentals, Site Surveying and Installation, Application, Support, and Troubleshooting.

Microsoft Technology Associate LogoMicrosoft MTA Networking Fundamentals (28 hours) *

This Module will prepare the student for the Microsoft Technology Associate Certification in Networking Fundamentals. This program explores Foundational concepts and skills associated with computer networking. Topics include basics of local area networking and wide area networks, the OSI Model, wired and wireless networks, Switches, Routers, VLANs, Transmission Control Protocol/ Internet Protocol (TCP/IP), and network security. Students will be prepared to take and pass the Microsoft MTA Networking Fundamentals Certification.

Comptia APlus LogoCompTIA A+Hardware Technologies (28 hours)

his module is designed to prepare students for the CompTIA A+ (900 series) exams by introducing the students to basic computer hardware components and the proper handling ofequipment while installing, upgrading, diagnosing, and repairing both PC hardware and software configurations. Students will use a selection of tools to complete instructor-guided labs to learn the proper techniques. Some of the topics covered include: CPUs, I/O bus architectures, memory, interfaces, ports, hardware and software interrupts, and common troubleshooting procedures.  Students will learn how disassemble and reassemble PC Hardware, as well as install new components such as Hard Drives, RAM, Sound Cards, and assorted other components. Students will learn to utilize the Internet to gather the latest information and Device Drivers. Extensive hands-on, instructor-led labs utilizing some of the latest technology will be presented to demonstrate and teach the proper techniques in computer maintenance and advanced troubleshooting.

Introduction to VMWare Environments & LINUX (12 hours)

This module will introduce the student to the world of UNIX/Linux which is gaining in popularity in the area on E-Commerce and web hosting. Students will learn to install and navigate through Linux to become familiar with its look and feel. CompTIA does not presently test on any UNIX/Linux objectives, but it is important that students who complete our program have at least a minimal exposure to this OS environment.

Microsoft MTA Operating Systems Fundamentals (28 hours) *

This hands-on course is designed to help students gain the fundamental knowledge and skills required to manage Windows Operating System. Students will learn to install, configure and upgrade the Windows operating system, install and manage applications, the networking system, files system, devices and maintenance of Operating System. This course will help students prepare for MTA 98-349 Operating Systems exam and the CompTIA A+ 902 exam.

CompTIA A+ Operating System & Exam 902 (16 hours)

Students will have ample time to review and practice for the certification exams with the instructor available and leading very comprehensive review sessions prepared to help students pass their certification exams.


James Beane
Program Developer and Lead Instructor

Director of Program Development and Professional Services
Workforce Training
Springfield Technical Community College
Phone: (413) 755-4506
Email: beane@stcc.edu

Industry Certifications
Cisco Certified CCENT, CCNA, CCDA
CompTIA Certified A+, Network+, i-Net+, e-Biz+, Server+
Microsoft Certified MCDST, MCP, MTA (OS, Networking, Server)
Certified Internet Webmaster (CIW) Professional/Instructor
IBM Certified Professional iSeries 400
Certified Wireless Technology Specialist (CWTS)

Brian Candido
Department Chair for Computer Information Systems (CIT)

School of Business and IT
Springfield technical Community College

Suggested Enrollment Process

To Enroll Online:

  • Click: On Line Registration
  • Click on Search and Register for Workforce Training Classes
  • Type in ‘PC' and hit 'Submit"
  • Carefully click the SELECT box for the course that you want to take (ZAPL-007). There may be several choices so make sure you select the right course and dates.
  • Enter in your credit card information. Your receipt will be immediately emailed to you. It should have the Building and Classroom for the course.
  • If it does not, check with our office at 413-755-4225 a few weeks prior to the class to confirm the room numbers.

To Enroll in Person:

Go to STCC Building 16, Room 146 to register for the course or call 413-755 4225

For Registration Information contact:

Workforce Development Center
Phone: 413-755-4225
Email: WDC@stcc.edu