WebAdvisor Technical Support for Students
If you receive a security timeout while attempting to login, broken images, or multiple logins, check the following:
- A date, time, or time zone setting on your home computer that does not match the actual time may cause these problems.
- A security setting that disallows cookies can also cause the problem.
To check the time setting on your home computer:
| PC | MAC |
|---|---|
| Click START > SETTINGS > CONTROL PANEL and then double-click on Date/Time. Verify the date and time on the Date and Time tab. Also check the time zone, which will be displayed near the bottom of this tab. It should be set to Eastern Time (US & Canada ). Click on Apply, then OK. | Click on APPLE > CONTROLS PANELS > DATE AND TIME and make the appropriate changes. |
To make sure that cookies are enabled on your machine:
| Internet Explorer 5 | Internet Explorer 6 |
|---|---|
|
Click on TOOLS > INTERNET OPTIONS.
Now click on the Security tab. Select the Internet zone and click on Custom Level. Scroll down to the Cookies options and make sure that "Allow cookies that are stored on your computer" and "Allow per session cookies (not stored)" are both enabled. If you make any changes here, make sure you click on OK all the way back out of the browser. |
Click on TOOLS > INTERNET OPTIONS.
Now click on the Privacy tab and move the slider under settings to MEDIUM HIGH. Be sure to click on OK if you make any changes. |
| Netscape 7.0 | Opera |
| Click on EDIT > PREFERENCES and select the Privacy & Security. Click on Cookies. Click on "Enable all cookies" and then click OK. | Click on FILE > Preferences Now click on the Privacy. Click on Enable cookies "Automatically accept all cookies" and then click OK. If you make any changes here, make sure you click on OK all the way back out of the browser. |