WebAdvisor Technical Support for Students

If you receive a security timeout while attempting to login, broken images, or multiple logins, check the following:

  1. A date, time, or time zone setting on your home computer that does not match the actual time may cause these problems.
  2. A security setting that disallows cookies can also cause the problem.

To check the time setting on your home computer:

PC MAC
Click START  > SETTINGS > CONTROL PANEL and then double-click on Date/Time.  Verify the date and time on the Date and Time tab.  Also check the time zone, which will be displayed near the bottom of this tab.  It should be set to Eastern Time (US & Canada ).  Click on Apply, then OK. Click on APPLE > CONTROLS PANELS > DATE AND TIME and make the appropriate changes.

To make sure that cookies are enabled on your machine:

If you're seeing a message that your browser's cookie functionality is turned off, it's possible that you don't have cookies enabled in your browser. Below are listed browser-specific instructions on how to enable your cookies.

Microsoft Internet Explorer

Mozilla Firefox

Chrome

Safari

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