MET-227 - Quality Concept2 credits
This course covers the evolution, current trends, and future direction of the quality initiatives that support a world class manufacturing organization. Topics to be discussed include Quality terms, concepts, and principles; Quality benefits, philosophies, and modes; and Continuous Improvement Concepts and tools. Discussion will include Key theories of Shewhart, Deming, Juaran, Crosby, Feigenbaum, and Ishikawa with respect to their philosophies and implementation strategies. Different models of implementation such as ISO 9000,QS 9000, and the Malcolm Baldrige Quality Award will be studied. Continuous Improvement techniques relating to Human Resources and Motivational Theory, Inspection and Testing, NCM cycle, Calibration, Auditing, and methods and techniques utilized in statistical process control (SPC) will be discussed. Lab exercises utilizing Microsoft Excel are designed to demonstrate key principles discussed in lecture.
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