Student Success Center

The Student Success Center helps students overcome obstacles and to be successful in accomplishing their personal, educational, and professional goals.  


One-on-one tutoring available in most subjects (based on the availability of tutors).

  • Success coach meeting (by appointment or walk-in)
  • NetTutor online tutoring 
  • Supports for students on Academic Warning and Academic Suspension

Student success coach

Your Student Success Coach is a professional staff member who will help you navigate the responsibilities of being a student while balancing the demands and nuances of your personal life. Services include:

  • Study skills 
  • Time management skills
  • Organizational skills
  • Self-care strategies
  • Guidance with on/off-campus resources
  • Self-advocacy assistance
  • Adjusting to college
  • Success planning
  • Removing barriers to academic success

Students who wish to schedule a remote appointment with a Student Success Center tutor should contact Let us know the days and times you are available, along with the course and professor for which you are seeking support or call (413) 755-4715. Let us know the course and the professor for which you are seeking support. Face to face appointments, and walk-in appointments will be available when the College reopens.

Appointments are available: (based on tutor availability)

  • Mon-Thu 8:00 a.m. to 7:00 p.m.
  • Friday 8:00 a.m. to 5:00 p.m.

Once an appointment is made, the student and the tutor will receive an email confirmation with the tutor’s name, containing appointment details.

A Google Calendar invite will be sent to both the student and the tutor. When the student accepts the reminder by clicking YES, a Google Hangouts link will be available to them in their calendar. Students will use that link to meet up with their assigned tutor during the designated day and time.

Students can visit the Online & Digital Resources site to learn about Google Hangouts

For more information, contact the Student Success Center at

Current students should visit the Student Success Center page on the STCC Student Portal (login required) for more information on services.


NetTutor is an additional 24/7 tutoring support for students who cannot stay on campus to meet with an SSC tutor or want help after SSC hours (see hours below).

To access NetTutor, click the link below and log in with your WebAdvisor username and password.

For help using NetTutor please see the video below.


Monday - Tuesday 7:30 a.m. - 4:00 p.m.
Wednesday 7:30 a.m. - 7:00 p.m.
Thursday - Friday 7:30 a.m. - 4:00 p.m.

*Hours may be impacted due to holiday and other college closings


Location: Ira H. Rubenzahl Student Learning Commons (B19),
2nd Floor Next to the Library  
Phone: 413-755-4715

Please note, the Student Success Center will continue to assist students remotely while COVID-19 campus restrictions are in place. The entire team is working diligently (remotely) to minimize the impact the current situation is having on our students. The team can be reached at Emails will be monitored regularly throughout the day during normal business hours.