Skip to Content
Springfield Technical Community College
Search
Menu
  • Opener Explore Programs & Classes
    • Credit
    • Degrees & Certificates
    • Register for Classes
    • Class Schedules
    • Course Descriptions
    • Flex Terms
    • Honors Program
    • Online Learning
    • Challenge Exams
    • Transfer Options
    • Non-Credit
    • Springfield Adult Learning Center (SALC)
    • HiSET/GED Exams
    • Testing & Placement
    • Workforce Development Center
    • More Programs
    • STEM Starter Academy
    • Early College
    • College Now Dual Enrollment
    • Gateway to College
    • Summer Youth Programs
  • Opener Apply To STCC
    • Admissions Policies
    • Information Sessions
  • Opener Pay for College
    • Financial Aid
    • College Costs
    • Scholarships & Awards
    • Free College
    • Financial Wellness
  • Opener Student Resources

    Student Support Quick Links


    • Academic
    • Tutoring
    • Registrar's Office
    • Request a Transcript
    • Academic Advising
    • Transfer Services
    • Library
    • Inter-college Access
    • Tech Support
    • Support
    • Career Services
    • Child Care
    • Disability Services
    • Domestic Violence Resources
    • Leadership/Mentoring
    • Student Affairs
    • Student Policies
    • TRIO Services
    • Veterans/Service Members
    • Wellness
    • Center for Access Services
    • COVID-19 Information
    • Health Compliance
    • Health & Wellness Center
    • Medical Re-entry Process
    • Mental Health Support and Resources
  • Opener Campus Life
    • Arts and Culture
    • Athletics
    • Bookstore
    • Campus Safety
    • Inclusion & Belonging
    • Fitness Center
    • Food Services
    • Housing
    • Parking and Transportation
    • Student Activities & Clubs
    • WTCC 90.7 FM
  • Opener About STCC
    • Accreditation
    • Board of Trustees
    • Shared Governance
    • Campus Map & Directions
    • Community Engagement
    • Contact Information/ Directories
    • Employment
    • Hispanic Serving Institution
    • History of the College
    • Institutional Research
    • Marketing & Communications
    • President's Message
    • Publications
    • Public Records
    • Purchasing/Bids
    • Strategic Planning
    • Student Consumer Information
  • eTools
    • STCCNet Portal
    • Email
    • Blackboard
    • ARIES

    • STCC Account/Getting Started
    • Reset Password
    • Tech Tutorials
  • Library
  • Visit
    • Visit STCC
    • Virtual Tour
    • Campus Map and Directions
    • Smoke-Free Campus
  • News
    • STCC News
    • Media Coverage
    • Campus Blog
    • STCC Around
    • Student News
  • Calendar
    • Academic Calendar
    • Final Exam Schedule
    • Events Calendar
    • Commencement
  • Alumni
  • Give
    • Donate Now
    • STCC Foundation
    • Ram Warrior Society
    • Past Campaigns
  • Translate
alert-ico ARIES MAINTENANCE

PLEASE NOTE ARIES WILL NOT BE AVAILABLE FROM 8 AM ON JUNE 30 THROUGH THE AFTERNOON ON JULY 1. WE APOLOGIZE FOR ANY INCONVENIENCE. Call Student Financial Services with any questions at 413-755-4214.

  • Home
  • /
  • About STCC
  • /
  • News
In this Section
About STCC
  • Accreditation
  • Affirmative Action, Equal Opportunity, & Diversity
    • Policy
    • Complaints
    • Resources
  • Board of Trustees
    • Bylaws
    • Board of Trustees Meetings
    • Minutes of Board of Trustees Meetings
    • Alumni Trustee Position
  • Cabinet
  • Campus Map and Directions
  • Community Engagement
    • Community Dental Care
    • Facility Rentals
      • Event Request Form
    • Farmers' Market
    • STCC Volunteer Income Tax Assistance (VITA)
    • We the Women
    • WTCC Radio
  • Contact STCC
  • Employee Directory
  • Faculty Directory
    • Endowed Chairs
  • Office Directory
  • Employment at STCC
    • STCC Cares: Employee Well-being Strategy
    • Employee Benefits
    • Internal Postings Job Availability Notice
    • Employee Excellence Awards
    • Retiree Community
    • Professional Development
    • Center for Online & Digital Learning
  • Hispanic Serving Institution
    • HSI Stories
  • History of the College
    • Our Presidents
    • Our Founders
    • Shays' Rebellion Website
  • Institutional Research
    • Data Request Form
  • Institutional Review Board
  • Marketing and Communications
    • Publications
      • College Catalogs
      • Course Brochures
      • Dean's List
      • STCC Student Success Plan
  • News
    • Hometown News
    • Media Coverage
    • STCC Around
    • Student News
      • Merit
        • STCC Merit Page
        • Share Your Story
  • President's Message
  • Public Records
    • Guidelines for Seeking Public Records
  • Purchasing
    • Accounts Payable
    • Facility Contractor Bids
  • Rankings
  • Shared Governance
  • STCC Assistance Corporation
  • Strategic Planning
    • Strategic Planning Task Force
  • Student Consumer Information
  • 29 Who Shine

STCC Workforce Development to offer free ESL Hospitality & Customer Service courses

February 7, 2025

SPRINGFIELD, Mass. – Workforce Development at Springfield Technical Community College will offer English as a Second Language (ESL) Hospitality & Customer Service courses.

This program, funded by the Community Mitigation Fund, will be free for those who enroll, providing a valuable opportunity for individuals looking to improve their English proficiency and customer service skills in the hospitality industry.

The 16-week courses, totaling 128 hours, will be available at different skill levels:

  • Beginner: Monday through Thursday, 2 p.m.- 4 p.m. (March 3 - June 25)
  • Intermediate: Fridays, 9 a.m. - 5:30 p.m. (March 7 - June 20)
  • Advanced: Saturdays, 9:00 AM - 5:30 PM (March 15 - June 28)

Designed to support individuals working in customer-facing roles, this program focuses on enhancing language skills, communication abilities and cultural awareness necessary for delivering exceptional service in English-speaking environments.

Participants will benefit from:

  • Language Proficiency Development: Focus on hospitality-related speaking, listening, reading and writing skills.
  • Cultural Sensitivity and Awareness: Training on cultural norms, etiquette and inclusive interactions.
  • Customer Service Techniques: Practical instruction in communication, problem-solving and conflict resolution.
  • Role-Play and Simulation Exercises: Hands-on scenarios to practice real-world hospitality interactions.
  • Certificate of Completion: Participants will receive a certificate demonstrating their proficiency in hospitality-related English and customer service skills.

In addition, participants will be taught industry-specific communication skills and how to adapt to different service settings. The courses will feature guest interaction scenarios and industry-specific documentation and procedures.

"We are thrilled to offer this program, which will help individuals build the language and customer service skills necessary to succeed in the hospitality industry," said Gladys Franco, Assistant Vice President of Workforce Development at STCC. "This initiative not only supports personal growth but also strengthens the local workforce by preparing individuals for meaningful career opportunities."

This free program is a unique opportunity for those seeking to advance their careers in the hospitality industry by improving their language and service skills. For more information or to register, visit stcc.edu/wdc, email workforcetraining@stcc.edu or call (413) 755-4225.

  • See All News

Website Disclaimer

Springfield Technical Community College provides the information herein as a public service, with the understanding that Springfield Technical Community College strives to achieve the highest standards in content accuracy on its Website. Springfield Technical Community College makes no warranties, either expressed or implied, concerning the accuracy, completeness, reliability, or suitability of the information and expressly disclaims liability for errors and omissions in the contents of this Website. Errors or omissions should be reported to the web developer: webmaster@stcc.edu. Visitors to our Web pages might see links to Internet resources outside of the Springfield Technical Community College Website: all are provided solely for the convenience of our Website visitors. By providing such links, Springfield Technical Community College should not be considered as endorsing any or all outside sites linked from our main site. When a visitor links to another site that is not an official Springfield Technical Community College Website, the user is no longer on a Springfield Technical Community College Website and thus, Springfield Technical Community College disclaims any responsibility or liability for the services or information offered at such non-college sites. At all times, Springfield Technical Community College makes every effort to accurately present programs and policies to the public. Those responsible for preparation of the catalog, the class schedule, and all other public announcements make every effort to ensure that the information presented is current and correct. However, Springfield Technical Community College reserves the right to modify or eliminate courses or programs and to add, amend, or repeal any and all rules, regulations, policies, and procedures at any time. Springfield Technical Community College assumes no responsibility for publication errors beyond its control. All users of the College's Website shall have no expectation of privacy over such use.

Springfield Technical Community College
One Armory Square,
Springfield, MA 01105
(413) 781-7822
.
  • Contact
  • Employment
  • Disclaimer
  • Sitemap
  • Campus Map & Directions
  • Affirmative Action & Title IX
  • Student Consumer Information
  • Accessibility
Comwealth Commitment Logo
  • Facebook
  • Twitter
  • Youtube
  • Instagram