This page contains links to technical help for technologies used by STCC students, faculty, and staff. For an overview of the Information Technology department, Help Desk, and computer labs, see the Information Technology page.
STUDENTS: Please check your STCC.edu email account daily for important fall semester info.
STCC offers instructor-led Online Learning Orientation at the beginning of each semester. Attending one of the orientation sessions is optional, but highly recommended for students new to taking online courses or using the Blackboard Learning System. For more information, dates, and to register for an orientation please see the Blackboard Student Orientation page. As all Fall 2020 dates have passed please see the Online Orientation Video for Fall 2020 below.
- What is Respondus Lockdown Browser and Monitor?
- Student Quickstart Guide
- Lockdown browser Install Instructions and Tech Support
- What digital tools should I use?
- What kind of computer/device do I need?
- How do I delete my browsing history?
- How do I use NetTutor?
- How do I keep my data secure?
- How do I waive my health insurance?
- How do I copy and paste?
- How do I use a Chromebook or hotspot?
- What's the best way to clean and disinfect electronics?
Online & Digital Resources website. Instruction for technologies used on campus.
Writing Center. Peer tutor assistance with writing projects. Please make an appointment.
Library. Help using Chromebooks and hotspots.
email@example.com. Blackboard support (413-755-4345)
CHAT NOW in the bottom right of this page. Chat with the IT Help Desk (413-755-406) for additional technology needs.
Faculty & Staff
Respondus Lockdown Browser
Respondus cannot be used with a Chromebook.
For faculty support teaching via remote instruction including workshops and office hours, please contact The Center for Online & Digital Learning.
Please see the Faculty Resources site for support with inclusive teaching, grading, assessment, course syllabi, Blackboard, Class Roster Management, FERPA, and more.
For support or training with Blackboard please contact Scott Lambert, Online Learning System Administrator, at firstname.lastname@example.org or by calling (413) 755-4345.
For additional technology help please, contact the IT Help Desk at (413) 755-4016 or by clicking CHAT NOW in the bottom right of this page.